This page provides detailed information on how we collect, process, and protect your personal data when you visit our website or use any of our accommodation services.
1. Data Controller
Name: Maricarmen González Mourelle
ID: 79310153N
Address: Rua a Lomba das Moas, 11
Email: tourist@lourobeach.com
2. Data We Collect
- Identifying data (name, surname, ID/NIE).
- Contact details (email, phone number).
- Booking or inquiry information (dates, number of guests, comments).
- Billing data and payment methods if a booking is made.
- Browsing data obtained through cookies (see section 9).
3. Purposes and Legal Basis
- Handling enquiries, bookings and stays: responding to your queries, processing reservations and managing your stay — legal basis: performance of pre-contractual or contractual measures (Art. 6.1.b GDPR).
- Commercial communications: sending you offers and news about our accommodations — legal basis: your explicit consent (Art. 6.1.a GDPR), which you may withdraw at any time.
- Legal obligations: complying with accounting, tax and tourism-related duties arising from the contractual relationship — legal basis: compliance with legal obligations (Art. 6.1.c GDPR).
- Video surveillance in common areas: ensuring the safety of people, property and facilities through cameras installed in shared spaces — legal basis: public interest and the controller’s legitimate interest (Art. 6.1.e and f GDPR).
4. Retention Period
Data is retained as long as necessary for the purpose it was collected for and then blocked for the legally required periods (e.g., 6 years for commercial obligations or 4 years for tax obligations).
5. Data Recipients
We do not share your data with third parties unless legally required or strictly necessary to provide the service (e.g., payment gateways). In those cases, we sign the corresponding data processing agreements.
6. Rights of Data Subjects
You may exercise your rights of access, rectification, erasure, objection, restriction, and portability by emailing tourist@lourobeach.com. If you believe your data has not been handled in accordance with the law, you may file a complaint with the Spanish Data Protection Agency (www.aepd.es).
7. Information Security
We apply appropriate technical and organizational measures — firewalls, TLS encryption, access control, backups — to protect your data from unauthorized access, alteration, or loss.
8. Changes to This Privacy Policy
We may update this text to reflect legal changes or modifications to our processes. Last reviewed on: .
9. Cookie Policy
What are cookies? Cookies are small files downloaded to your device when you access certain websites. They allow, among other things, the storage and retrieval of information about your browsing habits.
Types of cookies we use:
- Technical: necessary for the website to function (e.g., logging in or maintaining a session).
- Personalization: remember your preferences (language, region, etc.).
- Analytics: allow us to measure traffic and compile anonymous statistics.
How to disable cookies: you can allow, block, or delete cookies installed on your device by configuring your browser. Check your browser's instructions to learn how to do this.
By continuing to browse, we understand that you accept the installation of cookies described above unless you have changed your browser settings.